Update to our Privacy Policy

Privacy Policy
Revision 3

Revision Date: 27 April 2018

Thank you for using eTicketsMall!

Our mission is to provide an easy, fast and reliable access to the tickets you need. In doing that we collect certain information that is only used where we have a proper legal basis for doing so and we do it in compliance with Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

We collect information in a few different ways:
1. When you give it to us or give us permission to obtain it
When you sign up at or use eTicketsMall, you give us certain information voluntarily. This includes your name and contact information (email address and phone number), and location country (needed for tax purposes). You can also choose to share with us your mailing address. If you buy something on eTicketsMall, we do not collect any payment information, but we do keep details of the tickets you bought. Although you enter your birth date upon registration, to confirm you are not underaged, we do not process or transfer this information this information in any way.

2. We also get technical information when you use eTicketsMall
Whenever you use any website, certain information gets created and logged automatically. The same is true when you use eTicketsMall. We use cookies (small text files sent by your computer each time you visit our website, unique to your eTicketsMall account or your browser). For example, we use cookies to store your language preferences or other settings so you don‘t have to set them up every time you visit eTicketsMall.

What we do with the info we collect:
We use the information we collect to provide the Service to you. It’s necessary for us to use your information to:
Identify you when you use eTicketsMall, so that you can have access to your tickets at any time.
Sometimes, in the rare cases of event cancellation or postponement, we may need to contact you by e-mail or by phone to discuss the available options and/or refund procedure details.
In addition and for similar reasons, we have a legitimate interest in using your information in these ways. It is also fundamental to the nature of the Service we provide. In short, this information is needed in order to make the Service possible, and it’s in both of our interests for us to do that.
We also have a legitimate interest to improve eTicketsMall, maintain our relationship with you, and protect users. We may occasionally send you event updates and news by email, and depending on your settings – some of our newsletters. You can start or stop getting such newsletters by ticking or un-ticking any or all of the newsletter themes in My Profile / My Newsletters.

Transferring your information:
eTicketsMall is a worldwide service. By using eTicketsMall, you authorize us to transfer and store your information outside your home country, for the purposes described in this policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country.

Choices you have about your info:
Our goal is to give you simple choices regarding your information. If you have an eTicketsMall account, you can edit information in your profile at any time. You can view your purchase history and access your tickets by going to My Orders.
You can view and edit the information we store about you at any time and free of charge by going to View or change my account information in the My Profile menu. You can also choose to close your account at any time. For this purpose you only need to send us a request at from the email used at the time of your registration. When we close your account, we will keep the history of your orders for tax purposes.
You can also use eTicketsMall with Do Not Track browser settings.
You also have choices available to you through the device or software you use to access eTicketsMall. For example: The browser you use lets you control cookies or other types of local data storage. To learn more about these choices, please see the information provided with your device or software.

How and when we share information:
As we sell tickets for and on behalf of third parties (event organizers), we submit ticket sales reports to them on a regular basis that include your name and the unique ticket identification code.
We do not share the contact information you have provided with 3rd parties for marketing purposes.
When you buy tickets on eTicketsMall, depending on the payment method you have chosen, you are being transferred to the websites of the payment service providers that are certified by the Bulgarian National Bank as such. Alternatively, if you are located on the territory of Bulgaria, you can choose to pay in cash at any office of EasyPay. No matter what method of payment you have chosen, we only receive successful or unsuccessful payment signals along with the date and time of transaction, and eTicketsMall’s system does not receive or store any details about your credit card.
Law enforcement agencies or government agencies. We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, person, or eTicketsMall; or to detect, prevent, or otherwise address fraud, security or technical issues.

How long we keep your information:
We keep your information only so long as we need it to provide eTicketsMall’s service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal, tax or regulatory obligations, we’ll either remove it from our system or depersonalize it so that we can't identify you.

Our policy on children’s information:
Children under 16 are not allowed to use eTicketsMall. You may only use eTicketsMall if you are over this age.
If you are a parent and you learn that your child is using eTicketsMall and you don't want them to, please contact us.

Your options:
You have options in relation to the information that we have about you described below. You can:
Access the information we hold about you in My Profile menu.
Have your information corrected or deleted. You can update your information in your profile menu. If you have problems updating the information or if you would like us to delete it, please contact us from the email used at the time of your registration at eTicketsMall.
Unsubscribe from our newsletters at any time in My Profile / My Newsletters section.
If you think that we do not fully comply with the data protection laws, we would appreciate it if you would take a minute and write to us at You can also complain to a regulator. If you're based in the EEA and think that we haven't complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission in Bulgaria or with your local supervisory authority.

Noricum Ltd. is a registered personal data administrator with the Commission for Personal Data Protection of the Republic of Bulgaria. Certificate No. 356633.
If you have any doubts or questions, please contact us at before proceeding to use the eTicketsMall website and before you give your consent to these terms by using the website
If you have any objections to any provision of The General Terms and Conditions and/or The Privacy Policy of eTicketsMall, please discontinue using this website immediately. By continuing using this website you agree to all terms detailed herewith.
By registering on eTicketsMall the User declares that he/she has read, understood and accepted The General Terms and Conditions and The Privacy Policy of eTicketsMall and cannot refer to misunderstandings or ambiguities in the text and meaning of the conditions specified below.
By registering on eTicketsMall the User agrees that the personal information provided by him will be used by eTicketsMall and third parties in accordance with the conditions specified in The Privacy Policy.

Changing the Privacy Policy
eTicketsMall reserves the right at any time, without notice, if deemed necessary, to cancel or change any of the conditions listed in the Privacy Policy. Changes take effect at the time of publication. We strongly advise all users to review the Privacy Policy periodically and to be informed of the changes in the Privacy Policy. If you continue to use the website of eTicketsMall after the changes take effect, you agree to and accept all the terms of the amended the Privacy Policy.

Data required for registration:
•    Full Name
•    A valid email address
•    A telephone number
•    An address (optional)
Where required by the Organizer or by the competent authorities may need you to provide additional information.
Some personal information may be disclosed to third parties, e.g. to the Organizer, the competent authorities (where applicable), i.e. your name and country along with the bar code and the unique identification code of your purchased ticket.
Noricum Ltd/eTicketsMall complies with the applicable laws and regulations on data protection. By registering on this website the User provides them voluntarily and agrees that the personal data provided by him/her will be stored, processed and used by Noricum Ltd./eTicketsMall for the purpose of implementing the ticketing service.
Noricum Ltd/eTicketsMall reserves the right to provide user data to the competent authorities or in court upon their request by statutory order.
The information provided during the payment for your order is necessary to carry out the payment. This information is not stored on the servers of eTicketsMall, but the received payment information will be used by the financial organizations for the purpose of making the payment and accounting for the received payment.
Noricum Ltd/eTicketsMall may not be held liable for any damages resulting from incorrect or incomplete information provided by the User.
Noricum Ltd/eTicketsMall will not use your personal data for marketing purposes without your explicit consent.
If the User wishes to receive from eTicketsMall information on improvements and updates to the site, and information about upcoming events and discounts that might be interesting to him/her, the User is required to explicitly state his/her wish to receive commercial messages from “My Newsletters” in his/her profile.
In the event that at a later stage, the User decides he/she no longer wishes to receive such information from eTicketsMall, the User can cancel the receipt of further commercial communication from “My Newsletters” in his/her profile.
You can change all your personal data directly by using the functionality of "My Account" or by emailing us at When you contact us, please quote your name and email address used at the time of your registration, and the data you wish to update.
We advise you to update your personal data immediately after a change in them occurs. You may want information in your profile to be deleted or removed, but as we keep the history of past transactions, you cannot delete information about past transactions on the website eTicketsMall. In addition, it may be impossible for us to delete all information related to you, because we periodically backup information.

Data Protection
We make every effort, including using reasonable technical and security measures for the protection and safe storage of the personal data about our Users in order to protect it from unauthorized access, use, alteration or unauthorized deletion. We pay special attention to the safe transmission of personal data. The data is transferred from your computer to the server eTicketsMall encrypted using advanced algorithms and technologies.
Protecting your privacy is ensured by multiple hardware and software measures to protect the website and the servers located in high-technology data center, covering all the requirements of international quality, safety and reliability standards.
We take security seriously and we take many precautions to protect personal data. You get access to personal information on the eTicketsMall website by your email address and your password. This password is encrypted. We strongly advise you not to share your password with anyone. In addition, your personal data is stored on a secure server that only selected employees and contractors have access to. We use encryption of certain information to protect your personal information as transmitted to us.
Unfortunately, data transmission over the Internet or via wireless network cannot be 100% secure. As a result, we use trade measures to protect data and strive to cooperate with companies that do the same, but we cannot guarantee the security of data sent to or from websites and are not responsible for the actions of third parties that may receive such information.

Tracking Data
To facilitate and personalize your experience with the eTicketsMall website, we store the history of your visits to our website on your computer using cookies. Cookies are small text files stored on the computer of a user to create an archive and contain information about the User. We use cookies to save your time when using the eTicketsMall website, to remind us who you are and to monitor and establish the interests of the customer; the goal is to give a personalized experience. Cookies help us also to collect data, not personal, such as: what pages are visited and which links are used. Using this information helps us create a more user-friendly experience for all visitors.
This Privacy Policy applies only to cookies from our website.
Most browsers automatically accept cookies, but you may be able to change your browser settings and thus to reject cookies. Please note that if you cancel or delete these cookies, some parts of the eTicketsMall website may not to function properly. does not have tracking codes (pixels and the like) from search engines and social networks for marketing and remarketing on the eTicketsMall website. In the future, if we estimate that such an installation would bring significant benefits to our users, we will ask each and every one of you for explicit consent. Customers who do not give us their explicit consent to use their personal data for this purpose, will be excluded from the marketing and remarketing database through search engines and social networks.

Privacy Policies of third parties - websites
This Privacy Policy Statement only regulates the use and disclosure of information that we collect from you. Other web pages that can be accessed via eTicketsMall have their own privacy policies about the collection, use and disclosure of personal data. If you use a link to such other websites, we encourage you to review the privacy policy of these websites. We are not responsible for the policies or practices of third parties.

Subjects with special treatment concerning data protection


Children under 16 may not use the eTicketsMall website. We do not knowingly collect personal information from anyone under 16 years and no part of the eTicketsMall website is intended to draw the attention of persons under 16 years.

We do not collect, process or store any information about physiological, genetic, psychological, psychological, cultural, social or other family identity, biometric data, or personal data revealing racial/ethnic origin, belief, membership, or affiliation to any organization/religion, etc.

Publicly accessible areas
There can be parts of our website eTicketsMall, where you can post openly about yourselves, communicate with other people, such as discussion boards or blogs, or browse products, tickets, or distribute media content. This information may be available to other customers and companies and can appear on other websites or web searches, and therefore it can be read, collected and used by others. For example, if you post your e-mail address along with a review of a performance your e-mail can get spammed. We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so be careful when posting personal information.